Telephone interview for the London Borough of Newtown2 Essay

Telephone interview for the London Borough of Newtown2 - Essay Example Both qualitative and quantitative data are summarized in this report, to give a clear understanding of people’s responses obtained. 1. Confirming Caretaking Services The first question in the interview was the base to rest of the questions as it caters people’s direct responses about caretaking services being offered. The interview was not carried out further if the respondent answered No to the question to confirm that their estate provides caretaking services. On this question to confirm estate services of caretaking, a greater number of people responded positively, saying that their estate local authority does offer caretaking services to its residents. From the 400 interviews being taken, 266 responded in positive while the rest 134 said that the local authority does not provide such services. This data leads to the finding that there are around 33% of people who carry the impression of the local authority, being non- active in their estate cleaning and caretaking s ervices (Venter & Waldt, 2007). 2. Responses in Cleaning services For residents who responded ‘Yes’ to the first question, the interview was proceed further to ask them about their opinion on the quality of services being offered. This question addresses the cleaning services in the estate and which are the areas in which needs to be worked on by the local authority. ... i. Removal of Litter Waste of litter and junk stuff in passageways and roads is one core problem for many people as it creates hindrances in traffic flow in lanes and walkways (United Nations Environment Programme, 2013). So this question was catered right after the respondent affirmed about the services of the estate. Out of the 400 respondents, 165 were satisfied with the litter removing services of the estate. On the contrary, 101 residents were dissatisfied from this service and suggested that there is a big room for improvement in this area of cleaning. The rest 134 residents being interviewed gave the response of no opinion. Two findings that can be made from this data are that, the people responding no opinion to this question are not fully dissatisfied as then they would have a stand in against of the removal of litter service. Hence, it can be said that a bigger majority of people are content with this service being offered. Second majority are the people who are neither com pletely satisfied nor dissatisfied, but can be considered to be inclined towards satisfaction. Then a minority of people, making around 25% of the total interviewees, falls in the category of dissatisfied residents in cleaning and removal of litter (Guillain, 2008). ii. Cleaning of Bin Areas The next part of the question was related to the cleaning of bin areas of the locality. These are the areas where trash bins are located, and people trash their junk and rubbish into theses bins. When these bins are not emptied on regular intervals, then people drop their trash beside the bins or in the passageway, which creates health and environment problems due to exposure of